Money-Back Guarantee Terms and Conditions
Since 14th November 2019, Perfocal has launched a 'Money-Back Guarantee' scheme: Meaning if you are not 100% satisfied with your photos, we will refund you the cost of your shoot.
This offer applies to verified purchases of individuals in the UK who are 18 years or over, except employees of Perfocal Ltd (“Perfocal”, “Us”, “We”).
Purchases must not have been made prior to 13/11/19
Valid on all Perfocal packages except the individual purchases of add-ons
All money-back guarantees offered by Perfocal are subject to a maximum period of 21 days unless otherwise stated, from the date of the shoot
Claims can be made via this online form.
All claims must contain the receipt(s) and email verification(s). Receipt(s) must not be altered or tampered. If they are, the receipt(s) will be deemed invalid.
At the point a claim is made, claimants waive the right to the free use of the photos from the relevant photo shoot. The claimant’s gallery access will be limited, and functionality reduced. Any material from the relevant photoshoot that is used prior to or following the claim will impact the assessment of the application.
Each valid claim received will entitle the claimant to a full refund of the product purchased based on the price shown on the receipt(s).
The refund will be award in the form of sterling (GBP) made payable to the original purchaser as shown on the receipt within 30 days of receipt of a valid claim
1 claim per person. No bulk or 3rd party applications.
Claims that do not meet the specific entry requirements will not be processed. Any illegible, damaged or incomplete claims will be deemed invalid.
Claims are evaluated on Perfocal’s promise to provide reasonable care and skill in accordance with UK law.
In the event of circumstances outside the reasonable control of Perfocal, or otherwise where fraud, abuse, and/or an error (human or otherwise) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, Perfocal reserves the right to cancel or amend the promotion or these terms and conditions, at any stage, but will always endeavour to minimize the effect to participants in order to avoid undue disappointment.
The money-back-guarantee is offered at a cost to Perfocal, in goodwill, and fully expect clients to take the time to provide us with the necessary feedback if claiming against the guarantee.
Perfocal reserves the right to forfeit the guarantee if any abuse of our money-back guarantee offer is suspected.